Privacy policy

1. What This Policy Covers

This Privacy policy applies to:

• your use of Neyrova and related services;
• your interactions with the Neyrova website, platform, applications, forms, and support channels;
• your use of third-party services that you choose to connect to Neyrova;
• your use of social media integrations, publishing tools, analytics, automation, unified inbox features, AI-assisted content tools, and related features;
• data processed through connected social networks and platforms, including Facebook, Instagram, TikTok, Telegram, Reddit, Google Business Profile, YouTube, LinkedIn, Pinterest, Bluesky, Mastodon, X/Twitter, Threads, Tumblr, and other supported platforms.

By using Neyrova, creating an account, connecting a third-party platform, submitting information, or using any feature of the Service, you agree to the collection, use, processing, transfer, and retention of your information as described in this Privacy policy.

If you do not agree with this Privacy policy, you must not use Neyrova or connect any third-party account to Neyrova.

2. Information We Collect

Neyrova collects information reasonably necessary to provide, maintain, secure, operate, improve, and support the Service.

Account & Contact Information

• name, email address, organization name, business information, and contact details;
• account login information, profile settings, profile images, preferences, language, and time zone;
• support requests, feedback, messages, and communication history with Neyrova;
• billing information, subscription details, payment status, invoices, and transaction-related data processed through authorized third-party payment processors.

Social Network Content & Connections

• profile data from social networks and other platforms you connect to Neyrova;
• social media account identifiers, page names, profile names, handles, profile images, and account permissions;
• posts, captions, hashtags, media files, links, comments, messages, replies, reviews, and other content you upload, create, generate, schedule, publish, or manage through Neyrova;
• analytics, engagement metrics, audience data, performance data, and reporting data available through connected platforms;
• third-party social content that may include names, profile images, comments, opinions, identifiers, locations, or other data made available through connected services.

Usage & Technical Data

• IP address, approximate geolocation data, browser type, operating system, device type, and device identifiers;
• log data, session duration, pages viewed, features used, actions performed, errors, diagnostic data, and timestamps;
• security events, authentication events, account activity, connected service activity, and system performance data;
• analytics and activity tracking data used to understand platform performance, improve usability, and protect the Service.

Marketing, Events & Communications

• information you provide through contact forms, surveys, webinars, events, demos, waitlists, newsletters, or promotional activities;
• your communication preferences and consent choices;
• engagement data for marketing emails, service notices, and product communications, such as opens, clicks, and unsubscribe actions.

Cookies & Tracking Technologies

Neyrova may use cookies, pixels, web beacons, local storage, analytics tags, and similar technologies to operate the website and Service, keep accounts secure, remember user preferences, analyze website and platform usage, measure performance, improve functionality, personalize the user experience, and support service improvement.

Cookies and similar technologies may collect information such as your IP address, device type, browser type, operating system, pages viewed, actions taken, referring URLs, session duration, approximate location, and other technical or usage data.

Neyrova may use essential cookies that are necessary for the website and Service to function, as well as analytics, performance, functionality, and marketing-related cookies where permitted by applicable law.

You can manage or disable cookies through your browser settings. If you disable certain cookies, some website or Service features may not function correctly, and your preferences may not be saved.

By continuing to use the Neyrova website or Service, you acknowledge that cookies and similar technologies may be used as described in this Privacy policy.

3. How We Use Your Information

Neyrova uses collected information for the purposes described below.

Service Delivery

• to create, manage, authenticate, and secure user accounts;
• to connect, authenticate, and manage social media accounts and other third-party services;
• to enable scheduling, publishing, content calendars, publishing queues, analytics, automation, unified inbox tools, Link in Bio features, media libraries, collaboration workflows, and other requested features;
• to process User Content, scheduled posts, messages, comments, analytics, integrations, and platform data as needed to provide the Service;
• to provide AI-assisted content features when you choose to use them.

Security & Performance

• to monitor platform security, detect abuse, prevent unauthorized access, and protect account integrity;
• to diagnose technical issues, fix bugs, improve performance, and maintain service reliability;
• to investigate suspicious activity, enforce Terms & Conditions, and protect Neyrova, users, connected platforms, and third parties.

Communication

• to provide customer support and respond to requests;
• to send service notices, billing notices, security alerts, account alerts, product updates, legal notices, and policy updates;
• to send marketing communications, newsletters, demos, webinar invitations, or promotional messages where permitted by law and consistent with your communication preferences.

Improvement & Analytics

• to analyze product usage patterns, feature performance, and user behavior;
• to improve Neyrova, develop new features, refine workflows, and enhance user experience;
• to create aggregated, anonymized, or statistical data for internal operations, reporting, product planning, and security monitoring.

Legal, Compliance & Business Operations

• to comply with legal obligations, regulatory requirements, court orders, and lawful requests;
• to enforce agreements, resolve disputes, collect payments, prevent fraud, and protect legal rights;
• to support business administration, accounting, tax, compliance, audit, and recordkeeping obligations.

4. Google & YouTube API Data Usage

Neyrova may use Google APIs, including YouTube APIs, YouTube Analytics APIs, Google Business Profile APIs, and related Google services, to provide user-facing features such as account connection, publishing, analytics, reporting, content management, and other functionality you authorize.

Neyrova only collects and uses Google user data where necessary to deliver the features you request and authorize. The use and transfer of information received from Google APIs by Neyrova will adhere to the Google API Services User Data Policy , including Limited Use requirements.

Specifically:

• Google and YouTube data is used only to provide or improve user-facing features that are visible within Neyrova;
• Google and YouTube data is not sold, rented, transferred, or disclosed to third parties for advertising, retargeting, data brokerage, or unrelated commercial purposes;
• Google and YouTube data is not used for serving ads, personalized advertising, retargeting, or interest-based advertising;
• Google and YouTube data is not used to determine creditworthiness, lending eligibility, or similar financial decisions;
• Google and YouTube data is not used to train, improve, or develop generalized AI or machine-learning models outside of providing or improving user-facing Neyrova features authorized by the user;
• human access to Google user data is limited to cases where it is necessary for support with your consent, security purposes, legal compliance, or internal operations using aggregated or anonymized data where appropriate;
• Google and YouTube data may be transferred only where necessary to provide or improve the user-facing features you authorized, for security purposes, to comply with applicable law, or as otherwise permitted by the Google API Services User Data Policy.

You may revoke Neyrova’s access to your Google account data at any time through your Google account security settings or through the relevant connected account settings inside Neyrova, where available.

You can manage third-party access to your Google account through Google’s security settings: https://myaccount.google.com/permissions .

5. How We Share Information

Neyrova does not sell or rent your personal information.

Neyrova may share information only in limited circumstances described below.

Third-Party Service Providers

Neyrova may share information with third-party service providers that support the operation of the Service, such as hosting providers, infrastructure providers, payment processors, analytics providers, customer support tools, email delivery providers, security tools, cloud storage providers, and other technical vendors.

These service providers may process information only as necessary to provide services to Neyrova and are expected to follow confidentiality, security, and data protection obligations.

Social Networks & Connected Accounts

When you connect a social media account or other third-party service to Neyrova, data may be exchanged between Neyrova and that Connected Platform as necessary to provide the features you request, such as publishing, scheduling, analytics, messages, comments, account connection, authentication, and reporting.

Connected Platforms are independent services. They may collect, store, use, process, disclose, or retain your information according to their own terms, privacy policies, developer policies, and platform rules. You are responsible for reviewing the privacy practices of each Connected Platform you use with Neyrova.

Subprocessors, Contractors & Partners

Neyrova may share information with subprocessors, contractors, consultants, support providers, implementation partners, or other business partners where necessary to deliver, secure, support, maintain, or improve the Service.

Where required, such parties are subject to confidentiality and data protection obligations.

Legal, Safety & Compliance

Neyrova may disclose information where we believe disclosure is necessary to comply with applicable law, court orders, legal processes, regulatory requests, sanctions requirements, tax obligations, law enforcement requests, or other lawful obligations.

Neyrova may also disclose information to protect the rights, safety, security, property, and integrity of Neyrova, users, Connected Platforms, payment providers, service providers, or third parties.

Business Transfers

If Neyrova is involved in a business transfer, reorganization, sale of assets, transfer of the service, merger, acquisition, or similar transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

6. Data Security & International Transfers

Neyrova applies reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, disclosure, or destruction. These measures may include access controls, encryption where appropriate, authentication controls, logging, infrastructure security, and review of service providers.

No online service can guarantee absolute security. You are responsible for protecting your login credentials, using strong passwords, limiting team access, securing connected accounts, and promptly notifying Neyrova of suspected unauthorized access.

Your information may be stored, processed, or transferred in Ukraine, the European Economic Area, the United States, Canada, or other countries where Neyrova, its service providers, hosting providers, payment processors, or technical vendors operate.

Where required by applicable law, Neyrova uses appropriate safeguards for international data transfers, such as adequacy decisions, standard contractual clauses, contractual commitments, or other lawful transfer mechanisms.

7. Retention of Information

Neyrova retains information for as long as reasonably necessary to provide the Service, maintain your account, operate requested features, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, protect security, and support business operations.

Retention periods may vary depending on the type of data, account status, Subscription Plan, connected platforms, legal requirements, security needs, billing records, tax obligations, support history, backup systems, and technical limitations.

User Content, scheduled posts, drafts, analytics, messages, comments, media files, reports, settings, and connected platform data may be cached, stored, or retained where necessary to support features such as publishing, analytics, reporting, automation, unified inbox, backups, audit records, and account recovery.

Neyrova may delete, anonymize, aggregate, restrict, or retain information after account cancellation, account inactivity, subscription termination, or service termination where permitted or required by law, contract, technical operations, security, or compliance needs.

8. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• access personal information Neyrova holds about you;
• request correction or updating of inaccurate or incomplete personal information;
• request deletion of personal information where permitted by law;
• request restriction of processing where applicable;
• request data portability where applicable;
• object to certain processing activities where applicable;
• withdraw consent where processing is based on consent;
• revoke access to connected social media accounts and third-party platforms;
• opt out of marketing communications.

You may exercise certain rights through your Neyrova account settings or by contacting us at help@neyrova.com.

Neyrova may need to verify your identity before responding to certain requests. Some requests may be limited or denied where permitted by law, including where information must be retained for legal, security, billing, tax, fraud prevention, dispute resolution, or compliance purposes.

You may also revoke access to connected third-party accounts through the settings of the relevant third-party platform. Revoking access may limit or disable certain Neyrova features.

9. Children & Eligibility

Neyrova is intended for users who are at least 18 years old and who use the Service for business, professional, agency, marketing, organizational, or commercial purposes.

Neyrova does not knowingly collect personal information from children under 13 years of age. If you believe that a child has provided personal information to Neyrova without appropriate authorization, please contact us at help@neyrova.com, and we will take appropriate steps where required by law.

If you use Neyrova on behalf of a business, agency, organization, client, or other legal entity, you confirm that you have the authority to use the Service and provide data on behalf of that entity.

10. Changes to This Policy

Neyrova may update this Privacy policy from time to time to reflect changes in the Service, legal requirements, security practices, data practices, third-party integrations, Google API requirements, or business operations.

The updated Privacy policy will be posted on this page with a revised effective date. If changes are material, Neyrova may provide notice through the website, platform interface, email, or another reasonable communication method.

Your continued use of Neyrova after the updated Privacy policy becomes effective means that you acknowledge the updated Privacy policy.

11. Contact Information

If you have questions about this Privacy policy, data handling practices, Google API data usage, connected accounts, or your privacy rights, please contact Neyrova:

• Service: Neyrova
• Website: https://neyrova.com
• Email: help@neyrova.com
• Owner: Fedorov Yurii, Sole Proprietor (FOP), Ukraine
• Tax ID: 2905010772
• Address: 15 Plastova Street, Apt. 60, Dniprovskiy District, Kyiv, 02094, Ukraine